Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be unused, undamaged, and in the same condition in which you received it. It must also be returned in its original packaging. You will need your order number or other proof of purchase.

HOW TO START A RETURN

To request a return, contact us through:

https://wkforge.com/pages/contact

If your return is approved, we will provide the correct U.S. return address and detailed return instructions. Please do not send an item back to the address shown on the original package unless we specifically confirm that address.

Items returned without prior authorization may not be accepted. Approved returns must be shipped within 14 days after approval.

RETURN SHIPPING

For standard returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. WK Forge is not responsible for returned packages that are lost before reaching our return facility.

If the item is defective, damaged, or incorrect, WK Forge will provide a prepaid return label or reimburse reasonable, pre-approved return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is caused by an incorrect, defective, or damaged item.

We do not charge a restocking fee.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible through our Contact page. Please include your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution.

EXCEPTIONS

The following items are not eligible for change-of-mind returns:

- Personalized or custom-made products
- Gift cards
- Items clearly marked as final sale at the time of purchase
- Items that have been used, altered, or damaged after delivery

These exceptions do not apply when an item arrives defective, damaged, incorrect, or where a return is required under applicable law.

EXCHANGES

The fastest way to exchange an item is to request a return for the original item. After the return is approved, you may place a new order for the replacement item.

CANCELLATIONS

Please contact us as soon as possible if you need to cancel an order. Orders may be canceled for a full refund before fulfillment. Once an order has been fulfilled or shipped, cancellation cannot be guaranteed and our return policy will apply.

REFUNDS

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us through:

https://wkforge.com/pages/contact

This policy does not limit any rights you may have under applicable consumer protection laws.