Shipping policy

SHIPPING POLICY

Last updated: September 27, 2026

ORDER PROCESSING

Orders are typically processed within 3–5 business days after payment is successfully completed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from carrier transit time. During periods of unusually high order volume, processing may require additional time.

U.S. SHIPPING

We offer free standard tracked shipping to eligible addresses within the United States.

The estimated total delivery time is 10–15 business days after an order is placed. This estimate includes order processing and carrier transit time.

Delivery times are estimates and are not guaranteed. Remote locations, carrier disruptions, severe weather, public holidays, and other circumstances outside our reasonable control may cause delays.

INTERNATIONAL SHIPPING

International shipping is available to supported countries and regions shown during checkout.

Our standard international shipping rate is $6.99 USD per eligible order. The applicable shipping fee will be displayed at checkout before payment.

International orders are typically delivered within 7–15 business days after shipment. Including order processing, the estimated total delivery time is approximately 10–20 business days after an order is placed.

International delivery times are estimates and are not guaranteed. Customs inspections, local carrier delays, public holidays, regional restrictions, and other circumstances outside our reasonable control may extend the delivery time.

Some countries, regions, products, or addresses may not be eligible for delivery because of carrier limitations, legal restrictions, or service availability. If we cannot ship to your destination, the checkout page may prevent the order from being placed, or we will contact you before fulfillment.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

If any duties or taxes are collected in advance, they will be displayed during checkout. Unless checkout specifically states that these charges are included or prepaid, the customer is responsible for paying all customs duties, taxes, and import-related charges required by the destination country.

Customs processing may cause additional delivery delays. WK Forge does not control customs processing times, decisions, or charges.

ORDER TRACKING

When your order ships, tracking information will be sent using the contact information provided with your order.

Tracking information may require up to 48 hours to begin displaying movement after the shipping confirmation is issued.

Please ensure that the email address and other contact information submitted with your order are accurate.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us as soon as possible through:

https://wkforge.com/pages/contact

We will try to update the address if the order has not yet been fulfilled. We cannot guarantee that an address can be changed after an order has been processed or shipped.

WK Forge is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer. Additional shipping charges may apply if an order must be reshipped because of an address error.

DELIVERY DELAYS

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delays may occur because of carrier disruptions, customs inspections, severe weather, public holidays, incorrect delivery information, regional restrictions, or other circumstances outside our reasonable control.

If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimate and, where applicable, provide the option to cancel the order for a full refund.

If your tracking information has not updated for an extended period, contact us through our Contact page. We will assist you in reviewing the tracking information and, when appropriate, opening an inquiry with the shipping carrier.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members, neighbors, building staff, or reception staff.
3. Check for a delivery notice.
4. Contact the shipping carrier.
5. Contact WK Forge through our Contact page if the package still cannot be located.

We will assist with reasonable carrier inquiries. The outcome of a carrier investigation may be required before a replacement or refund is considered.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible through:

https://wkforge.com/pages/contact

Include your order number and clear photos of the item and its packaging. We will review the issue and provide an appropriate resolution.

Returns and refunds are governed by our Return and Refund Policy:

https://wkforge.com/policies/refund-policy

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order.

Orders may be canceled for a full refund before fulfillment. Once an order has been fulfilled or shipped, changes or cancellations cannot be guaranteed and our Return and Refund Policy will apply.

CONTACT

For shipping questions, contact WK Forge through:

https://wkforge.com/pages/contact